Small hassles and extra steps can sharply reduce action.
More quotesSlide 31 contains the decision. It appeared nine minutes ago during an animated map, and nobody can now remember whether it was approved. The presenter is still explaining context. Half the audience is answering messages; the other half is privately wondering whether lunch contained enough food.
Serial-position research gives presenters permission to be honest about attention. Break a long argument where the audience’s task changes. Context. Evidence. Decision. Give each part a clear arrival and a genuine conclusion. An exercise can reset attention when it makes people use the idea. After a divider saying “Part Four: Synergies”, people merely hear that captivity continues. Put the customer problem early, make the decision easy to find and repeat the essential evidence at a boundary. Call seventeen facts key and tired listeners must prioritise them.
The presenter finishes twelve recommendations with “Any questions?” Everyone has one: which are we actually doing? She returns to slide 31, states the choice and asks one attendee to repeat the next action.
For the next version, twelve recommendations become three groups with a decision after each. The final five minutes contain the choices, owners and dates. Ten minutes later, only one clarification message arrives. It concerns the lunch. Lunch arrives at one fifteen.