If you can't shorten it, soften it

“About twenty minutes.”

“Fine. We’ll have a drink.”

7.58: the kitchen tells the host it is falling behind.

8.03: the quoted twenty minutes ends.

8.07: one guest looks towards the host.

8.11: the host passes and says, “Any minute now.”

8.18: the guest asks whether the table is nearly ready.

“Absolutely. It shouldn’t be long.”

“How long?”

“Soon.”

“Five minutes?”

“I’ll check.”

8.21: the host asks the kitchen. The answer is twelve to fifteen minutes.

8.24: the couple asks whether they should leave.

8.25: one says the babysitter finishes at eleven. The other points out they have already ordered a bottle.

8.27: the host reports the twelve-to-fifteen-minute estimate.

“Can we order starters now?”

“I’ll ask.”

8.31: the kitchen says yes.

8.34: the couple orders.

8.40: a nearby table pays. It still needs resetting.

8.44: two starters are called away at the pass.

8.46: one guest checks the babysitter’s message and asks for an update.

8.47: the empty table is cleared.

8.49: one guest asks whether they can carry their own drinks across. The host says yes and removes the reservation card.

8.51: the kitchen revises the main-course time. The host writes the new estimate beside the table number before approaching.

Behavioural principles

Behavioural ideas at play in this post

Short, plain-English explanations of the principles behind this post, with links to related books and examples in the archive.