Why failures to act tend to haunt us more than failed actions

For eighteen months, the proposal remains “promising”.

Nobody has rejected it. Nobody has bought it either. In that untouched state it can support whatever story its owner needs: huge demand, elegant delivery, grateful customers, perhaps an award with a tasteful glass trophy.

A two-week trial begins. Five people receive the prototype. One cannot install it. Two misunderstand the main feature. One uses it twice. The fifth says the problem is real but the proposed solution is irritating.

This is much worse than promising.

It is also information. The vague fantasy has been exchanged for four specific defects and one repeated use. The owner can fix something now, although fixing it means admitting that the thing in their head was never the thing in other people’s hands.

Action is no moral virtue by itself. Testing a harmless prototype is different from gambling somebody else’s safety or resigning on a whim. “You’ll regret what you don’t do” is the sort of wisdom that sounds magnificent until a tattoo artist spells the name incorrectly.

The trial ends on Friday. On Monday, the owner opens the notes and circles the installation problem. They uncircle it. The fifth user has not returned for a third session. The proposal still says “promising” at the top.

Behavioural principles

Behavioural ideas at play in this post

Short, plain-English explanations of the principles behind this post, with links to related books and examples in the archive.