Why the media context to shape the message works

Copy never arrives alone. The medium leans over and whispers what it probably means.

“Ex-governess seeks occasional evening work” behaves one way in a respectable personal column and quite another in a late-night shop window. The words are innocent; the surrounding cues have filthy imaginations. A handwritten note in a delivery feels personal, while the same sentence in a pop-up feels automated. “Limited availability” can signal genuine scarcity on a small hotel’s booking page and routine bullshit above a clearance bin.

Pasting the same campaign into every channel counts as laziness with a brand guideline, not consistency. The audience arrived with a different purpose, attention span and expectation of who speaks there. A careful argument that earns ten minutes in an industry journal can look evasive in a tiny advert. A joke that works in a chat may seem deranged in a service outage email. Placement supplies tone before the first adjective gets a vote.

Review messages where people will encounter them. Look at the neighbouring content, device, moment and likely next action. Ask what the format implies about urgency, credibility and audience. Then alter the copy or alter the placement until they tell the same story. Context sits inside the message as an invisible co-author, with no obligation to preserve your intended meaning.

Behavioural principles

Behavioural ideas at play in this post

Short, plain-English explanations of the principles behind this post, with links to related books and examples in the archive.