Once we know something, it becomes hard to imagine what it feels like not to know it.
More quotesThe file contains three adjectives: lazy customer, difficult employee, uncommitted applicant. There is no field for the broken verification screen, missing instruction or impossible shift pattern. That omission is convenient. Character explanations end the investigation at the person. Context sends it back towards the people who arranged the conditions.
In the Castro experiment, participants inferred personal belief even after being told the position had been assigned. The constraint was explicit and still barely altered judgement. We apparently prefer a personality story even while holding the situational explanation in our hands.
Repeated behaviour across genuinely different circumstances can support a stable judgement. One act under one set of conditions provides much weaker evidence. Compare others facing the same setting. Change the information, tool or incentive. See what survives.
Context does not erase accountability. It can explain harmful conduct and show who else owns part of the result. That is more demanding than either blaming the individual or pretending the situation made choice impossible.
The verification screen is repaired so surnames containing apostrophes can proceed. Completion rises. One person still leaves at the price screen. The case record includes the exit point and the price shown; the adjective box remains empty pending another observation. A later visit may justify one. This visit does not.